Alerts:

The Financial Services Ombudsman in Europe has not a clear independence of the financial organizations.

Paritarian systems of conflict resolution in financial services continue without being admitted by financial services entities.

Necessity of creation organized bodies of decision among consumers and companies to avoid the lack of confidence that have consumers before the unilateral defense systems of financial organizations.

Action plan :

European Claim Networks

http://europa.eu.int/comm/internal_market/finservices-retail/index_fr.htm

http://europa.eu.int/comm/internal_market/finservices-retail/index_en.htm

Redress: Asserting Consumer Rights

http://europa.eu.int/comm/consumers/redress/index_en.htm

Injunction

http://europa.eu.int/comm/consumers/prot_rules/injunct/index_en.htm

Working groups :

Results :

Conclusions