Alerts:
The Financial Services Ombudsman in Europe has not a clear independence of the financial organizations.
Paritarian systems of conflict resolution in financial services continue without being admitted by financial services entities.
Necessity of creation organized bodies of decision among consumers and companies to avoid the lack of confidence that have consumers before the unilateral defense systems of financial organizations.
Action plan :
European Claim Networks
http://europa.eu.int/comm/internal_market/finservices-retail/index_fr.htm
http://europa.eu.int/comm/internal_market/finservices-retail/index_en.htm
Redress: Asserting Consumer Rights
http://europa.eu.int/comm/consumers/redress/index_en.htm
Injunction
http://europa.eu.int/comm/consumers/prot_rules/injunct/index_en.htm
Working groups :
Results :
Conclusions
|